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Call centre workers are amongst the most exploited in society. We publish here a letter from such a worker in a call centre for Apple, the giant consumer electronics multinational, who provides a vivid picture of the appalling conditions in this workplace, which are likely to be found in many other similar workplaces. In addition, the author outlines the need for such workers to unionise, organise, and fight back against such conditions, as part of a wider struggle in society against the exploitation of the bosses and the capitalist system.